EFFECTIVE DATE: APRIL 30, 2019
We dispatch the physical products to the shipping address of the customer. Customers can mention their shipping address if it is different from the billing address. Once we ship, the address can not be changed.
Digital products will be sent to the registered email ID only. You can set your email ID during account creation or checkout page at your convenience.
We are free to choose any shipping service provider as per our convenience and those have serviceable locations as per the shipping address Pincode. If any customer has a preference for a particular shipper, he/she may contact us at support@apicountry.com, for customizing the same. We check the possibility at our end and inform it in a return email.
Product Delivery
Digital products will be sent during office hours within 30 minutes of order placement. Maximum TAT being 48 hours. Orders placed after office hours will be processed after office resumes.
Physical products are dispatched within 24 hours of order placement. We provide the tracking number of the shipment to the registered email ID after shipping.
Normally, the delivery of physical products is completed in 4 to 7 working days only. For North-East states and Union Territories of India, it might take 7 to 10 working days.
If the shipment gets returned due to the wrong address of the consignee or any other reason not under our direct control, The consignee needs to provide the correct address and pay for the courier/postal fee to resend the shipment. No refund or order cancellation is allowed in such a case. It is the responsibility of the consignee to collect the shipment from the local post office if any issue with the address is found or reported by the postal department.
Generally, our product price includes a one-time speed post fee. If the consignee wants shipping/courier preference, he/she shall pay for that separately after discussing the same with us. If it is possible, we will ship the product in a courier as per the consignee’s choice and the courier charge must be paid by the consignee.
International Shipping
International shipments are generally booked via IndiaPost. It can be tracked by visiting the website https://www.indiapost.gov.in
If anyone wishes to opt for a different shipping provider like DHL / UPS / Aramax, email us your request before placing an order or on the date of order placement. So we will not process it in India Post. We will get the exact shipping cost and email you the same. After the final payment, the shipment will be given to the selected courier only.
We can not provide a delivery guarantee for any international shipment. Because international shipments pass through various govt scrutiny like customs clearance etc. We will provide the booking slip or tracking number after booking. It is the buyer’s responsibility to track it and make customs clearance to get delivery of the product. No refund can be provided for non-delivery of international shipments for whatever reason.